Privacy Policy Statement

Your privacy is important to us. This policy explains how your personal information is collected, stored, and used when you visit neloriventa.com or use our coaching services.

Information We Collect

We may collect information you provide directly as well as certain details through digital interaction with our website.

• Contact information, including name, email, and phone number, collected via contact forms or direct communication.
• Details submitted in coaching intake forms or questionnaires used to better understand your needs and preferences.
• Technical data like browser type, device, and IP address for website analytics and security.
• Any feedback, testimonials, or messages you choose to share for service improvement purposes.

How Your Information Is Used

We process personal data solely to deliver requested coaching services and improve your website experience.

• Respond to specific inquiries or schedule appointments requested by users.
• Tailor coaching sessions to your goals and preferences, based on intake information provided.
• Enhance, personalize, and monitor the quality of our website and services through analytics.
• Send occasional service updates, with options to opt out at any time.

Our Legal Basis

We comply with Canadian privacy regulations and legal requirements relevant to user data.

We only process your data on the basis of your consent, contractual necessity, or as required by law, always adhering to applicable standards.

Information Sharing

Your personal data is never sold and is only shared under specific circumstances outlined below.

• With team members as needed for providing the coaching service you requested, always under strict confidentiality.
• With third-party IT support services that maintain our site security and data storage.
• If required by law enforcement or regulatory authorities in accordance with Canadian law.

Data Security

We use up-to-date security practices and encryption where appropriate to protect your data. Access to your information is carefully limited to authorized personnel. We regularly review protocols to guard against unauthorized disclosure, alteration, or destruction of your data. While we take these measures, no method of transmission or storage can be completely secure.

Your Rights

You have rights regarding the personal information we hold about you.

• Request access to the data we store about you at any time.
• Ask for corrections to incomplete or inaccurate information in our records.
• Withdraw consent for specific uses of your data where applicable.
• Request deletion of your data, subject to legal or regulatory retention requirements.

Cookies and Tracking

Our website uses browser cookies and similar technologies to improve your experience and analyze site traffic. You may choose to disable cookies in your browser but this may affect some features.

Cookie Policy Cookie Policy

Contact Us

Reach out with privacy-related questions or to exercise your data rights. We respond to all requests within a reasonable timeframe.

Policy Updates and Changes

We may occasionally update this privacy policy. All changes will be posted here and clearly marked with the latest revision date.